I have worked with Delivery & Distribution Solutions, LLC (DDS) since their inception in 2005. From the beginning they have focused on providing superior customer service to us, our clients and patients in a timely manner. DDS understands the nature of our business and recognizes that in many instances there are extremely tight deadlines. This has not been a problem. They realize what our needs are and together we have been able to develop a plan that fits both parties well. Even in situations with the toughest deadlines, the quality of service and attention to detail is unsurpassed. Whether it is a pick-up or delivery to a lab, medical facility or a patient’s residence, the DDS staff consistently goes ‘above and beyond’. The fact that all couriers, as well as management have many years of courier field experience and up-to-date DME and HIPPA training is clearly demonstrated.
With regard to specimen pick up and handling, DDS has been consistently outstanding. They have been extremely dependable handling delicate specimens and providing stat pickups. Our residential clients constantly commend them for their professionalism and their ability to provide information and instruction on items they deliver. DDS has always been able and willing to adjust to our customers’ needs.
If you are looking for a long-term partner to take care of your delivery needs in a timely manner with superior customer service, look no further than Delivery & Distribution Solutions.